Copyright Infringement Policy | GreyStone Connect

I. Objective:

GREYSTONE CONNECT, LLC complies with the Online Copyright Infringement Liability Act of 1998 (17 U.S.C. § 512). As required by that Act, this policy reserves the right for GREYSTONE CONNECT, LLC to terminate the internet service of customers who repeatedly infringe copyrights.

II. Policy:

Pursuant the Digital Millennium Copyright Act (“DMCA”), copyright owners may notify a service provider such as GREYSTONE CONNECT, LLC of alleged copyright infringement carried out on the provider’s network.

When GREYSTONE CONNECT, LLC receives a notification of copyright infringement, it will take the following steps:

First warning – Letter is sent to the customer notifying them of their copyright infringement and violation of GREYSTONE CONNECT, LLC’s Acceptable Use Policy (AUP) and the Broadband Service Order and Agreement Terms & Conditions (T&C). This letter will also inform them that GREYSTONE CONNECT, LLC may suspend or terminate service if violation continues. (Attachment A)
Second warning – If there is a second offense in 12-month period, a second warning will be sent. This letter will notify the customer of their copyright infringement and violation of GREYSTONE CONNECT, LLC’s AUP and T&C. The letter will also inform the customer that GREYSTONE CONNECT, LLC has temporarily suspended service and may terminate service if violation continues. (Attachment B)
Final warning – If there is a third offense in a 12-month period, GREYSTONE CONNECT, LLC will issue a final warning letter to the customer. This letter will be sent via certified mail. This letter will notify the customer of their copyright infringement and violation of GREYSTONE CONNECT, LLC’s AUP and T&C. The letter will also inform the customer that GREYSTONE CONNECT, LLC may suspend or terminate service if violation continues. (Attachment C)
Notice of termination – If there is a fourth offense in a 12-month period, GREYSTONE CONNECT, LLC will terminate the service and send a letter to the customer via certified mail. This letter will notify the customer that their account has been terminated effective immediately and that GREYSTONE CONNECT, LLC’s equipment should be returned to GREYSTONE CONNECT, LLC. (Attachment D)

GREYSTONE CONNECT, LLC reserves the right act immediately and without notice to suspend or terminate services in response to a court order or other legal requirement that certain conduct be stopped, or when GREYSTONE CONNECT, LLC determines that the conduct may:

Expose GREYSTONE CONNECT, LLC to sanctions, prosecution or civil action;
Cause harm to or interfere with the integrity or normal operations of GREYSTONE CONNECT, LLC’s network or facilities;
Interfere with another person’s use of GREYSTONE CONNECT, LLC Services or the Internet;
Damage or disparage the reputation of GREYSTONE CONNECT, LLC or its services; or
Otherwise present a risk of harm to GREYSTONE CONNECT, LLC or GREYSTONE CONNECT, LLC’s customers or their employees, officers, directors, agents, or other representatives.

III. Record Retention:

All Copyright Infringement Notifications and supporting documentation shall be kept in a vault at GREYSTONE CONNECT, LLC headquarters for five years.

All correspondence with the customer shall be retained in GREYSTONE CONNECT, LLC’s imaging system for a minimum of five years.

A database that includes account number, date of notification, etc. will also be kept of all Copyright Infringement Notifications.

IV. Responsibility:

The Director of State Government Affairs is listed as the FCC and ISP Designated Agent and will be the primary point of contact for all Copyright Infringement Notifications. This position, with the help of IT and customer support, is responsible for carrying out the steps of this policy.

Attachment A (DMCA 1st Warning)

(Date)

(Account Holder Name)

(Street Address) (City State, Zip)

Dear (Name),

Re: (Account Number Here)

The purpose of this warning is to inform you that GREYSTONE CONNECT, LLC has received a notice of copyright infringement sent pursuant to the Digital Millennium Copyright Act ("DMCA") in connection with your account. The DMCA, passed by Congress in 1998, allows copyright owners to notify a service provider such as GREYSTONE CONNECT, LLC of alleged copyright infringement carried out on the provider's network.

Unauthorized posting, copying/or distribution of copyrighted material is a violation of GREYSTONE CONNECT, LLC Acceptable Use Policy (AUP) and of the Broadband Service Order and Agreement (Agreement), which prohibit use of the GREYSTONE CONNECT, LLC Network and Services in any manner that would infringe or otherwise violate the intellectual property rights of others. The GREYSTONE CONNECT, LLC AUP and Agreement state that GREYSTONE CONNECT, LLC may suspend or terminate your service for violation of the AUP and/or Agreement.

We encourage enabling secured passwords on your home Wi-Fi network if you have one to avoid unauthorized use of your Internet connection.

Please be advised that if this violation continues, or if additional violations occur, GREYSTONE CONNECT, LLC may take further action, including the suspension or termination of your Service. Please contact our office with any questions.

Thank you for your attention to this matter,

GREYSTONE CONNECT, LLC

(Attach copy of email/document from infringement notice and any screen shot of IP assignment you may have)

Attachment B (DMCA 2nd Warning)

(Date)

(Account Holder Name)

(Street Address) (City State, Zip)

Dear (Name),

Re: (Account Number Here)

The purpose of this letter is to inform you that GREYSTONE CONNECT, LLC has received an additional notice of copyright infringement sent pursuant to the Digital Millennium Copyright Act ("DMCA") in connection with your account. The DMCA, passed by Congress in 1998, allows copyright owners to notify a service provider such as GREYSTONE CONNECT, LLC of alleged copyright infringement carried out on the provider's network.

Unauthorized posting, copying/or distribution of copyrighted material is a violation of GREYSTONE CONNECT, LLC.’s Acceptable Use Policy (AUP) and f the Broadband Service Order and Agreement (Agreement) which prohibit use of the GREYSTONE CONNECT, LLC Network and Services in any manner that would infringe or otherwise violate the intellectual property rights of others. The GREYSTONE CONNECT, LLC AUP and Agreement both state that GREYSTONE CONNECT, LLC. may suspend or terminate your service for violation of the AUP and/or Agreement.

Your service has been temporarily suspended. Please be advised that previous notifications explained that if additional violations occurred, GREYSTONE CONNECT, LLC could take further action, including the suspension or termination of your Service.

Please contact our office with any questions.

Sincerely,

GREYSTONE CONNECT, LLC

(Attach copy of email/document from infringement notice)

Attachment C (DMCA Final Warning)

(Date)

(Account Holder Name)

(Street Address) (City State, Zip)

Dear (Name),

Re: (Account Number Here)

The purpose of this warning is to inform you that GREYSTONE CONNECT, LLC has received another notice of copyright infringement sent pursuant to the Digital Millennium Copyright Act (“DCMA”) in connection with your account. The DMCA passed by Congress in 1998, allows copyright owners to notify a service provider such as GREYSTONE CONNECT, LLC of alleged copyright infringement carried out on the provider’s network.

Unauthorized posting, copying/or distribution of copyrighted materials is a violation of GREYSTONE CONNECT, LLC’s Acceptable Use Policy (AUP) and the Broadband Service Order and Agreement (Agreement) which prohibit use of the GREYSTONE CONNECT, LLC Network and Services in any manner which would infringe or otherwise violate the intellectual property rights of others. GREYSTONE CONNECT, LLC’s AUP and Agreement both state that GREYSTONE CONNECT, LLC may suspend or terminate your service for violation of the AUP and/or Agreement.

Sincerely,

GREYSTONE CONNECT, LLC

(Attach copy of email/document from infringement notice and any screen shot of IP assignment you may have)

Attachment D (DMCA Termination Notice)

(Date)

(Account Holder Name)

(Street Address) (City State, Zip)

Dear (Name),

Re: (Account Number Here)

This notice is to inform you that GREYSTONE CONNECT, LLC will be suspending/disconnecting your account as of INSERT DATE. GREYSTONE CONNECT, LLC has received another notice of copyright infringement sent pursuant to the Digital Millennium Copyright Act (“DCMA”) in connection with your account. The DMCA passed by Congress in 1998, allows copyright owners to notify a service provider such as GREYSTONE CONNECT, LLC of alleged copyright infringement carried out on the provider’s network.

Unauthorized posting, copying/or distribution of copyrighted materials is a violation of GREYSTONE CONNECT, LLC’s Acceptable Use Policy (AUP) and Broadband Service Order and Agreement (Agreement) which prohibit use of the GREYSTONE CONNECT, LLC Network and Services in any manner which would infringe or otherwise violate the intellectual property rights of others. GREYSTONE CONNECT, LLC’s AUP and Agreement both state that GREYSTONE CONNECT, LLC may suspend or terminate your service for violation of the AUP and/or Agreement.

Please be advised that we have received previous violations and have accordingly sent notification to you of this issue. Based on the additional notification of copyright violation we have no choice but to suspend/terminate your Service. Please contact our office with any questions.

Sincerely,

GREYSTONE CONNECT, LLC

(Attach copy of email/document from infringement notice and any screen shot of IP assignment you may have)